Good afternoon everyone,
I have linked a short video introducing the Information & Technology Services Help Desk Portal. We have worked over the last several weeks to redesign our entire Help Desk function to significantly improve the user experience.
Please take the time to view the video; the directions to access the web page and to submit tickets only takes four minutes and is now the process for all students, staff, and faculty to submit ITS service requests or request support.
This is "New Help Desk Function" by Bryan Blount on Vimeo, the home for high quality videos and the people who love them.